Privacy Policy

This Privacy Policy explains how Algorithec Pvt Ltd (“Algorithec”, “we”, “us”) collects, uses, shares and protects your information when you use the Flouna application and website (the “Service”). By using Flouna, you agree to the practices described here.

1. Information we collect

• Account information — your name, email address, and (if provided) phone number, created when you sign up.
• Order & transaction data — the food, rides and products you order, prices, savings, and order history.
• Location data — your device location, used only to set your pickup/delivery point and show nearby options, with your permission. You can deny or revoke this at any time in your device settings.
• Saved addresses — addresses you choose to save (e.g. Home, Work).
• Payment data — payments are processed by our payment partner (Cashfree). We do not store your full card or UPI credentials; we store only the payment status and a reference.
• Chat content — the messages you send to the Flouna AI assistant, to provide recommendations and improve the Service.
• Usage & device data — anonymised information about how the app performs and where issues occur, to fix bugs and improve reliability.

2. How we use your information

• To provide the core Service — find and recommend the best options, place and track orders.
• To process payments and prevent fraud.
• To send you order updates and notifications you have opted into.
• To improve our AI recommendations, fix bugs, and keep the Service secure and reliable.
• To comply with legal obligations.

3. AI processing

To understand your requests, your chat messages may be processed by trusted AI providers (such as Anthropic Claude, Google Gemini, or DeepSeek). These providers process the message to return a result and are bound by their own data terms. We do not send them your payment details. The final recommendation logic and pricing are computed by Flouna itself.

4. How we share information

We share information only as needed to run the Service:

• Fulfilment partners — when you place an order, the details needed to fulfil it (e.g. delivery address, items) are shared with the relevant seller, restaurant, driver, or the ONDC network.
• Payment processor — to complete your payment.
• Service providers — maps, notifications, hosting and error-monitoring providers, under appropriate safeguards.
• Legal — where required by law or to protect rights and safety.

We do not sell your personal information.

5. Data security

We protect your data with industry-standard measures: encrypted secrets, secure (httpOnly) authentication cookies, server-side validation, access controls, and audit logging. No system is perfectly secure, but we work continually to safeguard your information.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the Service and meet legal requirements. You may request deletion of your account and associated data (see below).

7. Your rights

You may:

• Access and update your profile information in the app.
• Revoke location or notification permissions at any time.
• Request a copy of your data, or request that we delete your account and data, by emailing us.

8. Children

Flouna is not directed at children under 13, and we do not knowingly collect their data.

9. Changes to this policy

We may update this policy from time to time. We will revise the “Last updated” date above and, for significant changes, notify you in the app.

10. Contact

For any privacy questions or requests, contact us at support@flouna.app.